Arrow Fat Left Icon Arrow Fat Right Icon Arrow Right Icon Cart Icon Close Circle Icon Expand Arrows Icon Hamburger Icon Information Icon Down Arrow Icon Mail Icon Mini Cart Icon Person Icon Ruler Icon Search Icon Shirt Icon Triangle Icon Bag Icon Play Video

FAQs

Acclimation

How to Size

In order to figure out how many panels you need:

  1. Measure the wall space you want to cover in inches.
  2. Divide the wall HEIGHT (in inches) by 26.25 (inches).
  3. Divide the wall WIDTH (in inches) by 40 (inches).
  4. Multiply those two numbers. This is the number of panels you will need.

 

 

Shipping

GENERAL SHIPPING INFO

Your Simple Walls panels are shipped in a 44"x26"x10" box with up to 20 panels per box. 

Your order will ship via UPS in 5 business days and arrive to you within 7 to 10 business days.

Orders of 200+ panels may require up to 3 weeks to ship.

For inventory availability, shipping quotes, expedited orders or orders outside the Continental U.S. (including Canada), please call Customer Service at (888) 817-4675.

For Canadian orders, all custom brokerage charges, duties and taxes will apply.

Simple Walls does not ship to APO addresses.

SHIPPING CHARGES
  • All sample orders – with as many samples as you’d like - ship for $2 each.
  • Each full size panel ships for $5.  A minimum of 5 panels can be ordered.
  • Return shipping costs are non-refundable.
  • For orders outside the Continental U.S., please email hello@simplewalls.com for shipping costs.
  • Commercial and Contract orders may be subject to different pricing.

 

 

    Returns

    Simple Walls wants you to be completely satisfied with your purchase. If you are not satisfied with your purchase, for any reason, you may return any of your Simple Walls product that is unused and in new condition within 30 days of purchase date for a refund (excluding shipping and handling fees). No refunds after 30 days.

    Some important information to know regarding your return:

    • Returned product must be unused and in its original condition. We do not accept returns of any damaged or soiled merchandise.
    • Custom Mural sets are non-refundable.
    • Simple Walls does not accept CODs.
    • Shipping and handling fees are non-refundable.
    • Customers must obtain advance authorization from a Simple Walls Customer Care representative in order to return merchandise. Please email hello@simplewalls.com within the 30 day period to obtain a Return Merchandise Authorization number (RMA#).
    • Customers are responsible for packaging and shipping returned product to Simple Walls. We recommend you insure your package with a reputable carrier in the event of loss or damage. Any damage caused during return shipping is the responsibility of the customer.
    • Upon receipt and inspection of the returned merchandise, Simple Walls will refund your purchase price.
    • Simple Walls cannot accept items purchased through a retailer, vendor or distributor. Please contact the retailer, vendor or distributor directly for further information and assistance.
    • Customer refusal of any shipment is billable to the customer for both the return and original shipping costs as well as a 15% restocking fee.

     

    Warranty & Disclaimer

    WARRANTY INFO

    Simple Walls wants you to be completely satisfied with your purchase. If you are not satisfied with your purchase, for any reason, you may return any of your Simple Walls product that is unused and in new condition within 30 days of purchase date for exchange or refund (excluding shipping and handling fees). Your Simple Walls panels are warranted for one year from the date of purchase to be free from manufacturer's defects. You may return any of your Simple Walls product that has a manufacturer's defect within one (1) year of purchase for exchange or refund. Shipping and handling fees are non-refundable. We cannot accept collect deliveries. For return authorization, please email Hello@simplewalls.com

    LIABILITY UNDER THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER LIABILITIES TO THE EXTENT PERMITTED BY LAW. ANY IMPLIED WARRANTIES ARISING UNDER LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE ONE YEAR GUARANTEE PERIOD SET FORTH ABOVE. IN NO CASE WILL FLOR, INC. BE LIABLE FOR ANY INCIDENTIAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES. Some states do not allow limitations on how long an implied warranty lasts, nor the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

    DISCLAIMER INFO

    Installation tips for using Simple Walls wall surfaces have been developed to assist people to work with our products. These fabrication suggestions and product specifications are based on information which is in our opinion, reliable. However since skill, judgement, and quality of equipment and tools are involved, and methods of using Simple Walls are beyond our control, the installation suggestions are provided without guarantee.

    We recommend that prospective users determine the suitability of both material and suggestions before adopting them on a commercial scale. Simple Walls does not make any warranties, expressed or implied, including merchantability and fitness for purpose, with respect to any said suggestions and product date.

    In no event shall Simple Walls have any liability in anyway related to or arising out of said suggestions and product data for direct, special, consequential, or any other damages of any kind regardless whether such liability is based on breach of contract, negligence or other tort, or breach of any warranty, expressed or implied.